Know your customers
across every device.
Link anonymous visitors to customer profiles.
Sync preferences & history from Klaviyo, Attentive, Omnisend, and Postscript.
The Problem
Customer browses on desktop. Leaves. Returns on mobile via a Klaviyo link. Buys.
Most apps? Thinks it's two different people.
This disconnect can hurt smart size pre-selection with Smart Select, leave out recently viewed product data, show the same visitor 2 different variants of a test, and more.
Key Features
Anonymous Tracking
Every visitor gets a persistent ID. We remember their test variants, size preferences, viewed products, and behavior — even without an account.
Identity Linking
When they log in, fill out a popup, check out, click an email or sms link — we connect the dots. Their anonymous sessions link to their customer profile.
Platform Sync
Connect Klaviyo, Attentive, Omnisend, or Postscript. We exchange tokens, fetch purchase history, and sync preferences bidirectionally.
What Gets Synced
Recently Viewed Products
Continue shopping across devices.
Size & Variant Preferences
Smart Select uses synced preferences to pre-select the right size on any device.
How one person becomes one profile
Everyone starts anonymous
A first visit gets an anonymous visitor ID tied to that browser. Nothing personal is attached, and for most visitors that is where it stays — the profile only builds if they identify themselves.
Identification is ranked by confidence
A Shopify login or a checkout email is treated as certain. A click from a Klaviyo email or SMS is strong but not certain. Weaker signals never overwrite what a stronger one established.
Preferences merge, they don't collide
When a phone and a laptop resolve to the same person, their stored preferences are merged: the more recent choice wins a conflict, and a higher-confidence source outranks a lower one.
Identity resolution questions
What links a visitor to a person?
A Shopify customer login, an email captured at checkout, or a click from a Klaviyo email or SMS. In every case the shopper took an action that identified them — none of it is inferred from fingerprinting.
What does the store actually gain from it?
Continuity. Size and variant preferences and recently-viewed products follow the shopper from phone to laptop, and a purchase made on a different device can still be attributed to the campaign that started it.
Which marketing platforms does it work with?
Klaviyo, Attentive, Omnisend and Postscript — so a shopper arriving from an email or SMS is recognised as the profile that platform already knows.
Is anything shared with other merchants?
No. Identity links are scoped to your store. A shopper resolved on your storefront is not resolved across a network of unrelated stores.
